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Help Desk Technician

Help Desk Technician

Position Description

Classification:  Non-Exempt

Reports To:  Zach Hogeboom/Matt Wall

Location:  All Clinics

Date Updated: 08/29/2017

Job Summary: The IT specialist position installs, modifies and makes minor repairs to HF’s computer hardware and software systems; provides technical advice and support to system users; provides assistance to the Administrative team; protects staff and patient confidentiality and abide by all local, state and federal regulations; represents HealthFirst to the general public, its patients and future patients.


  • Identifies and procures the hardware and software needed to satisfy user requirements; installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises. 
  • Loads appropriate software packages such as operating systems, networking components and office applications; assists in the customization and adaptation of existing programs to meet users’ requirements. 
  • Provides telephone, in-person and online support to end-users; coordinates activities with network services and information systems groups. 
  • Provides updates, status and completion information to manager and/or users       via voice mail, e-mail or in-person communication; refers major hardware    problems to service personnel for correction. 
  • Connects users to networks and provide initial training in facilities and applications; administers e-mail and anti-virus systems; rotates daily back-up media and assists in research and procurement of computer accessories and supplies.
  • Represents the Company to the general public, its patients and future patients in such a manner as to bring credit and prestige to HealthFirst; complies with the guidelines of the HealthFirst’s Core Business Principles and with all federal regulations and guidelines pertaining to the position’s areas of responsibility.
  • Provides assistance to the Administrative team during audits of daily performance processes, makes copies of medical records when directed, responds to patient request for copies of their medical records and obtains appropriate internal approval; assist in receiving and distributing all incoming and outgoing mail and when necessary, provides courier service between all HealthFirst clinics, etc.


  • None


  • High school diploma and/or Associates degree preferred


  • None


  • 2 years of relevant experience


  • Ability to read and comprehend simple and complex instructions, various correspondence, and memorandums; ability to write correspondence; ability to effectively present information in one-on-one and small group situations to management, providers, staff; ability to perform basic math calculations; ability to apply common sense understanding to carry out instructions.  Must have transportation to travel between offices when needed.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with at least a 30-day notice; however, there may be a time when a change in responsibilities may come without notice.


  • Abilities include but not limited to:  caring attitude toward patients and co-workers; critical thinking, interpersonal, speaking and active listening skills; detail oriented, good stamina and coordination; ability to work in a fast pace environment; multitask; knowledge of general office procedures and equipment.

HealthFirst offers competitive compensation, great benefits, and growth opportunities!

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