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Patient Registration Coordinator

First Touch Position Description

Classification:  Non-Exempt

Reports To:  First Touch Team Lead

Location:  All Clinics

Date Updated:  March 28, 2017

Administers rapid reception of patients; greets patients with a smiling face; ensures patients are comfortable and safe; answers and responds to patient’s phone calls; collects payments and post charges; maintains and balances cash drawer at the end of each shift; protects patient and company privacy and confidentiality guidelines; performs other duties as directed.  

ESSENTIAL FUNCTIONS:

  • Greet patients in a warm, friendly manner, with a smiling face during check-ins and outs; maintains and balances cash drawer at the end of each shift; ensures funds collected during the day balance; reports all outages to the Team Lead.
  • Verifies and updates patients’ insurance information; ensure completeness and accuracy of patients’ insurance forms prior to submitting.
  • On-stage/off stage behavior must be professional at all times; promptly responds to patient’s phone calls and inquiries; collects payments of charges; post charges and assists patients with any problems that they may encounter.
  • Keeps the work area clean through out the day; sets up/cleans area for the next morning shift.
  • Complies with all local, state, and federal regulations; maintains patient privacy and protest operations by keeping patient care information confidential; complies with HIPAA guidelines; establishes a high level of professional standards and applies those standards to the treatment and care of patients. 

SUPERVISORY RESPONSIBILITY:

  • None

EDUCATION:

  • High School Diploma or its Equivalency and/or an Associate’s Degree in Allied Health Science preferred.

LICENSURE OR CERTIFICATION:

  • None

EXPERIENCE:

  • At least 1 year of experience in the healthcare field performing Front Desk responsibilities.  The candidate must have strong knowledge of health insurances.

SKILLS

Abilities include but not limited to:  caring attitude toward patients and co-workers; critical thinking, interpersonal, speaking and active listening skills; detail oriented, good stamina and coordination; ability to work in a fast pace environment; multitask; knowledge of general office procedures and equipment; and ability to work at least three 12-hour shifts per week. 

ESSENTIAL PHYSICAL REQUIREMENTS

  • Ability to travel independently throughout the office to access information from other medical positions.
  • Ability to climb stairs on a daily basis.
  • Ability to sit for long periods of time.
  • Ability to grasp with both hands, pinch with thumb and forefinger, turn with hand/arm; reach for (above shoulder height).
  • Ability to lift up to 25lbs.

ESSENTIAL PHYSICAL REQUIREMENTS

  • Ability to work under stress, with interruptions and deadlines.
  • Ability to process verbal information.
  • Ability to follow complex instructions.
  • Ability to perform mathematical calculations.
  • Ability to think logically in following procedures and instructions.
  • Ability to understand and analyze issues.

ESSENTIAL TECHNICAL/MOTOR SKILLS

  • Ability to enter and retrieve data from computer.
  • Ability to operate modern office business machinery.
  • Ability to operate multi-line phone system and write simultaneously.
  • Ability to utilize electronic billing service system

ESSENTIAL SENSORY REQUIREMENTS 

  • Ability to converse in a calm and friendly manner.
  • Ability to view data on practice information system.
  • Ability to communicate on the phone.

INTERPERSONAL SKILLS

  • Ability to effectively communicate and interact with coworkers, practice staff, patients, public and physicians.

WORKING CONDITIONS

  • Well lit and ventilated, with non-hazardous equipment

 

HealthFirst offers competitive compensation, great benefits and growth opportunities!

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