View Our Website View All Jobs

Patient Registration Coordinator

First Touch Position Description

Classification:  Non-Exempt

Reports To:  First Touch Team Lead

Location:  All Clinics

Date Updated:  March 28, 2017

Administers rapid reception of patients; greets patients with a smiling face; ensures patients are comfortable and safe; answers and responds to patient’s phone calls; collects payments and post charges; maintains and balances cash drawer at the end of each shift; protects patient and company privacy and confidentiality guidelines; performs other duties as directed.  


  • Greet patients in a warm, friendly manner, with a smiling face during check-ins and outs; maintains and balances cash drawer at the end of each shift; ensures funds collected during the day balance; reports all outages to the Team Lead.
  • Verifies and updates patients’ insurance information; ensure completeness and accuracy of patients’ insurance forms prior to submitting.
  • On-stage/off stage behavior must be professional at all times; promptly responds to patient’s phone calls and inquiries; collects payments of charges; post charges and assists patients with any problems that they may encounter.
  • Keeps the work area clean through out the day; sets up/cleans area for the next morning shift.
  • Complies with all local, state, and federal regulations; maintains patient privacy and protest operations by keeping patient care information confidential; complies with HIPAA guidelines; establishes a high level of professional standards and applies those standards to the treatment and care of patients. 


  • None


  • High School Diploma or its Equivalency and/or an Associate’s Degree in Allied Health Science preferred.


  • None


  • At least 1 year of experience in the healthcare field performing Front Desk responsibilities.  The candidate must have strong knowledge of health insurances.


Abilities include but not limited to:  caring attitude toward patients and co-workers; critical thinking, interpersonal, speaking and active listening skills; detail oriented, good stamina and coordination; ability to work in a fast pace environment; multitask; knowledge of general office procedures and equipment; and ability to work at least three 12-hour shifts per week. 


  • Ability to travel independently throughout the office to access information from other medical positions.
  • Ability to climb stairs on a daily basis.
  • Ability to sit for long periods of time.
  • Ability to grasp with both hands, pinch with thumb and forefinger, turn with hand/arm; reach for (above shoulder height).
  • Ability to lift up to 25lbs.


  • Ability to work under stress, with interruptions and deadlines.
  • Ability to process verbal information.
  • Ability to follow complex instructions.
  • Ability to perform mathematical calculations.
  • Ability to think logically in following procedures and instructions.
  • Ability to understand and analyze issues.


  • Ability to enter and retrieve data from computer.
  • Ability to operate modern office business machinery.
  • Ability to operate multi-line phone system and write simultaneously.
  • Ability to utilize electronic billing service system


  • Ability to converse in a calm and friendly manner.
  • Ability to view data on practice information system.
  • Ability to communicate on the phone.


  • Ability to effectively communicate and interact with coworkers, practice staff, patients, public and physicians.


  • Well lit and ventilated, with non-hazardous equipment


HealthFirst offers competitive compensation, great benefits and growth opportunities!

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status